Important guest information

Good to know...

Cancellation and changes

Unless otherwise agreed, in the period until 22nd of December the following cancellation guidelines apply:
- until 2 days before arrival: no cancellation fees
- from 2 days and less before arrival: 90% of the total agreed package price.

Unless otherwise agreed, from 22nd of December on the following cancellation guidelines apply:
- until 7 days before arrival: no cancellation fees
- from 7 days and less before arrival: 90% of the total agreed package price

If there are travel restrictions due to renewed Corona measures (such as travel warning, closure), a free cancellation is also possible for less than 7 days before arrival.

In case of no-show despite a confirmed booking, late arrivals and early departure, we charge 100% of the total agreed package price.
The cancellation right acc. to § 11 Sect. 1 FAGG (Austrian Distance and External Selling Act) does not apply.

Note: Bookings of the NONFLEX RATE or special arrangements cannot be cancelled for free.

For all holidays, we recommend taking out Travel cancellation insurance with Europäischen Reiseversicherung.

Deposit

In the travel period December to April, we kindly ask you to transfer a deposit of 30% of the booked package to us as a guarantee.
The deposit can also be paid by credit card. Debiting is made in euros. Should you wish your card to be debited in the national currency of the card, please let us know this when forwarding the credit card details.

Arrival & Departure

On your day of departure, kindly vacate the room by 11:00 o’clock , as otherwise we will have to charge you an additional day.
On the day of arrival, the rooms are available from 15:00. Unfortunately, we cannot guarantee booking a specific room number or floor, but we’ll do our best to allow for your preferences.

Dogs - Pets

We kindly ask you to consult with us for booking your pets. In general, bringing your loyal companions is allowed.
Out of consideration for other guests, please understand that bringing dogs into our hotel restaurant, into rooms with carpets and in the wellness zone is not allowed. We charge €20 per day per dog/pet without food. We reserve the right to charge for any required final cleaning of the room.

Meals

The prices indicated on our price list are including half-board (breakfast buffet and 5-course menu with selections in the evening in winter and 4-course menu with selections in summer).

Should you prefer a package with breakfast only, the reduction is € 15.00 per day per person paying full price. When opting out of half-board by 12:00 on the same day, you’ll receive a reduction of €15.00 per person paying full price for the respective day. Does not apply on Christmas eve and New Year’s Eve, special offers as well as bookings through tour operators.

Special surcharges:
-New Year’s Eve dinner per adult: € 80.00
-New Year’s Eve dinner per child from 6 to 12 years: € 40.00

Prices - Including

We offer a flexible price model, in which our daily rates may vary depending on occupancy, length of stay, cancellation guidelines as well as time of booking.

All prices indicated are per person and night, in EURO, including taxes, service and charges (excl. local tax), including booked meal package and free use of the wellness zone.

Parking spaces are available to our guests at no cost.
You have the option of parking your car either around the hotel or in the underground parking if available. The entrance to the underground parking is located below the terrace and access is provided by means of a key card, which you will receive on check-in. As we provide you with the opportunity to park your vehicle at no cost , reserving a parking space is not possible. You can park your car in any vacant parking space.
Should there be no parking spaces available around the hotel nor in the garage, we’ll give you an exit ticket for the Hahnenkamm parking lot opposite the hotel.

Prices - Excluding

Local tax: Our accommodation rates are excluding local tax. This is € 1.80 per person (from 16 years) and night.

Payment method

We accept the following payment methods:

- cash in euro
- EC-Direct and Maestro
- valid credit cards: Visa and Mastercard
- bank transfers (without fees)

Internet

In the hotel lobby and in the rooms we provide you with free Wi-Fi.

Note package offers

For additional services within the scope of packages, the hotel merely acts as a broker. These services are provided in the name of and on account of third parties.

Terms

You are welcome to read through our currently applicable GTC's. In all other respects, the general terms and conditions for the hotel industry in Austria apply.
Applicable law: Austrian law, place of jurisdiction: Kitzbühel, Austria

Validity of the prices

With the publication of new price lists, all prior prices cease to apply. Price changes, printing errors, mistakes as well as changes to offers are reserved.
We offer a flexible price model, in which our daily rates may vary depending on occupancy, length of stay, cancellation guidelines as well as time of booking.

GSD Codes

Amadeus: ON SZGSCH Sabre: ON 103243 Galileo: ON 95436 Wordspan: ON SZGSC Pegasus: ON 34098

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